Sales Terms & Conditions

Threads Soft Goods reserves the right to change, modify or alter this agreement at any time without prior notice.

Merchandise Characteristics

Due to the handcrafted nature of many of the unique products sold by Threads Soft Goods it is normal for dimensions, color, and construction to vary slightly from item to item. These are not defects and are considered part of the charm and desirability of the merchandise. Threads Soft Goods reserves the right to revise the design or construction of any item from what is shown in the catalog or in website photography.

Acceptance of Orders

Your order is accepted at such time the order is processed by Threads Soft Goods. Your order is deemed to be entered correctly and our terms and conditions are considered accepted unless you notify us within 24 hours from the date you submit your order.


Backorders occur from time to time and will ship as soon as possible when the products become available. The following are the only changes that can be made to backorders:

• Cancellations prior to shipping.

• Change in delivery address must be made prior to shipment or a re-routing fee may be charged.

• Additions to backorders are NOT accepted and will be entered as a new order.

Credit & Payment

Threads Soft Goods requires a 50% deposit on all stocked program products. The balance is due in full upon shipment for all orders. A 100% deposit is required for all one-of-a-kind items. Returned checks are subject to a $30 service charge. Please contact Threads to manage any credit card disputes. Failure to notify us first may result in a $50 service charge to manage disputed fees.

Cancellation or Modification

Special orders cannot be cancelled or modified after they have been entered into production.

Limited Warranty

Threads Soft Goods warrants stocked products for one year against defects in materials and workmanship. Vintage and one of a kind pillows are sold on an “as is” basis.


Retailers wishing to market Threads Soft Goods products through an e-commerce channel must submit a request in writing for approval. The marketing of our product without prior approval is prohibited and a violation of The Digital Millennium Copyright Act (DMCA). Each request must include the associated domain(s) through which our product is to be marketed. If the website is not live, we will require a link to a staging site for review.

Threads Soft Goods prohibits the marketing of its product through any unapproved third-party site.

Please note that all policies are subject to change at any time.